1. Refunds Policy:
At Spediex, we strive to offer reliable shipping services. Please familiarize yourself with our refunds policy outlined below:
1.1 Eligibility for Refunds:
Refunds may be considered under the following circumstances:
Service Failure: If Spediex fails to meet agreed-upon service standards, resulting in significant delays or damage to the shipped goods.
Cancellation before Shipment: Refunds will be processed if a customer cancels their shipment before it has been dispatched from our facility.
1.2 Refund Process:
To request a refund, customers must:
Contact our customer service department within 7 days of the delivery date.
Provide supporting documentation, including proof of shipment, tracking details, and details of the issue.
Refunds will be processed within 14 business days after the request is approved.
1.3 Non-Refundable Items:
Spediex is not responsible for any items on sea or air. Additionally, customs duties, taxes, and other fees imposed by government authorities are non-refundable.
2. Return Policy
2.1 Eligibility for Returns:
Returns are accepted in the following circumstances:
Damaged Goods: If the goods arrive in a damaged condition, customers must notify Spediex within 48 hours of receipt.
Incorrect Shipment: If the shipped items do not match the order details, customers should contact our customer service department within 7 days of receiving the shipment.
2.2 Return Process:
To initiate a return, customers must:
Contact our customer service department and provide details of the issue.
Follow the instructions provided by our team for the return process.
Returned items must be in their original packaging and in the same condition as when they were received.
2.3 Return Shipping Costs:
Spediex is not responsible for return shipping costs unless the return is due to an error on our part.
3. Special Considerations:
Perishable Items: Spediex is not responsible for any perishable items unless customers have opted for insurance. Customers are responsible for ensuring proper packaging or may choose to use Spediex's packaging services at an additional cost.
Goods Detained at the Border: Spediex is not responsible for any goods detained by border control upon arrival in the USA.
Customer Responsibility on the Sea: Spediex is not responsible for any situation occurring at sea when customers' goods are in transit.
Package Pickup or Delivery Fee: Customers are required to pick up their packages at our premises in Baltimore or pay Spediex for delivery fees.
Insurance for Luxury Products: Customers must put insurance on luxury products; otherwise, Spediex will not be responsible for any reimbursement.
Warehouse Storage: Spediex is not responsible for any goods stored in our warehouse for more than 7 days. After this period, customers will incur additional fees for each day of storage.
4. Contact Information:
For any inquiries regarding refunds and returns, please contact our customer service department:
[Customer Service Contact Information]
Spediex reserves the right to update or modify this policy at any time. Customers will be notified of any changes through our official communication channels.
This policy is effective from [Effective Date].
Thank you for choosing Spediex. We appreciate your trust in our service
